|
| Home » Frequently Asked Questions |
Frequently Asked Questions (FAQ) |
Please read these frequently asked questions before you contact us.
When are you open?
Please check our home page for a calendar listing our opening hours. 
Can I visit your showroom?
Yes our showroom welcomes both retail and wholesale customers you can buy directly to take away with you.
Is everything in stock?
We try our best to keep all items in stock but if you need large quantities it is best to call or visit us first.
Do you have large quantities?
We have a huge selection of products in large quantities in our warehouse but it is not possible to predict purchases by other customers.
Can I pay by debit/credit card?
Yes, we accept bankcards and credit cards.
How long does it take for me to get my shipment?
1-2 working days after payment is received. For international shipping please add 1-2 workdays per zone (Please check the shipping page on our website for zone information).
Can I return unused materials?
Please check our returns policy.
What can I mosaic on?
You can mosaic on almost anything. Ensure the surface is clean and solid enough to support the weight of mosaic. For outdoor projects do not use porous or fragile materials as they will not withstand freezing.
What do I need to make a mosaic?
Buy or borrow a book on mosaic in order to learn the basic techniques. Following an introductory course is always a good idea. To make learning easier we have created mosaic kits of varying difficulty, that provide you with everything you need to start.
How much tile do I need?
Calculate the approximate area using length, width and height (if 3D). With cutting you will have wastage so add 5-10% to the amount you have calculated. Under each tile type there is an approximation of tiles/sheets/kg needed to the square meter.
Do you sell mosaic on sheets?
Almost all of our tiles are available on mesh as it is easier to install. Mini and Transparent tiles may be delivered on paper and must be applied using the indirect method.
Do you sell small quantities?
Most tiles are available in smaller quantities or loose for hobby projects, check under unit to see the various quantities sold.
Can I use them for flooring?
Many of our tiles are suitable for flooring projects with the exception of glazed ceramic tiles from Mosa and Pilkingtons and our stained glass collection. Check under the type of tile for more detailed information.
Can I use them for bathrooms?
Most of our tiles are suitable for bathrooms and are water resistant. Ensure that your adhesive and glue are appropriate for wet areas.
Can I use them for my kitchen backsplash?
All of our tiles are suitable for kitchen projects. Ensure that your adhesive and glue are appropriate for wet areas.
Why are some colours more expensive than others?
The materials used in the manufacturing process vary in cost. Red, Orange and Yellow use Cadmium, a very expensive and toxic mineral. Pink uses 24 karat gold as a colouring agent and is therefore the most expensive colour to manufacture.
Is mosaic heatproof?
Glass tiles are highly heat resistant but ensure that the adhesive or glue is as well.
How can I clean my mosaic?
After grouting wipe immediately with dry cloths to remove excess grout. When the grout is completely dry use a mixture of white vinegar and water to remove any haze remaining. For regular cleaning and maintenance, ordinary household cleaners can be used.
Can I make my own sheets?
Yes you can. Simply choose the tiles and colours you wish to use and a correctly sized tile grid to create individual sheets using mosaic mounting tape or craft paper. Alternatively you can create art pieces using the direct method by gluing the tesserae to fiberglass mesh with PVA prior to installation.
How much grout do I need?
Approximately 2kg of grout to the square meter.
What grout colour should I use?
This depends on the desired effect. If deep or bright coloured tiles are used, choose a dark grout. For lighter work pieces a lighter grout may work better. Most outside mosaic should use a dark grout to hide dirt and debris.
What type of glue do I need?
Depending on the type of mosaic, some adhesives are better suited. Please check our adhesive section to see which glue we recommend for specific uses or locations.
Do I need to seal my mosaic?
No, not if you use Mapei grout. Mapei grout is pre-mixed with an epoxy sealant.
Can I use a hammer?
Not really, this will break the tile into random pieces and damage the glaze or surface. We recommend that you invest in good tools in order to get the most out of your mosaic experience.
|
 |
|
